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I
have entered my User Name and License No but the program
still pops up the reminder dialog ... |
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It
is very important to type in the User Name and License
No exactly as they appear in the email you received.
It is usually easier to use the Windows copy and paste
features to copy the User Name and License No from
the email and paste them into the appropriate boxes
in the license dialog. |
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The
program tells me I need version 5 of the Windows Common
Controls. Where can I get them ? |
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The upgrade file is distributed
as 50comupd.exe. The following URL on the
Microsoft site has download links for the latest
versions of the common control :
http://www.microsoft.com/msdownload/ieplatform/ie/comctrlx86.asp
NOTE : You can use the file
50comupd.exe to install the Windows Common Controls
(Comctl32.dll version 5.80.x.y) on Windows 95, Windows
98, and Windows NT 4.0. You cannot use 50comupd.exe
for Windows 3.x, Windows for Workgroups 3.x, or
Windows NT 3.x. You must install Service Pack 4
or later on Windows NT 4.0 before installing 50comupd.exe.
As with all operating system changes, administrator
privileges are required to use 50comupd.exe on Windows
NT 4.0.
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I
am getting an error -132 when installing. What
does this mean ? |
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You
probably have a copy of the program running which
you are trying to install. Try closing the running
application and try installing again. |
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What
is DCOM95/98 ? Why do I need it ? Where
can I get it ? |
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DCOM95/98
extends the support for Distributed Component Object
Model (DCOM) for Microsoft Windows 95 and Windows
98. It also upgrades some Operating System components
to the level needed to successfully install Microsoft
DAO (Data Access Objects).
When installing Microsoft
DAO, some users with older versions of Microsoft
Windows 95 may encounter the following error : "The
OLE automation DLL, OLEAUT32.DLL, could not be found
or is a older version that is incompatible with
DAO3.5. If you continue DAO will not register properly.".
If you encounter this error, you can download and
install DCOM95/98 from the Microsoft site and this
will fix the above error.
Windows 95 users can download
DCOM95 from Microsoft at the following URL : http://www.microsoft.com/com/dcom/dcom95/download.asp
Windows 98 users can download
DCOM98 from Microsoft at the following URL : http://www.microsoft.com/com/dcom/dcom98/download.asp
The above URL is current
as at 1 October 2002. If you have problems
with this link, please perform a search for DCOM98
on the Microsoft site. Drop us an email to
let us know if the URL becomes invalid.
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What
is Castle NewsAlert ? |
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Castle
NewsAlert is a technology designed by
Castle Software to bring you News, Tips and Updates
for our products as quickly as possible. With
NewsAlert, you can be comfortable that you :
- have up to date information
about the Castle products you are using.
- have the latest Tips for
those products.
- have the latest program
updates.
- have the latest news on
other Castle products.
Castle NewsAlert
does not send any personal information when checking
for News, Tips and Updates. NewsAlert
performs its task by retrieving information from
our server.
See the NewsAlert
page for more details.
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When
I run the program, this error occurs : "The
program.exe file is linked to missing export COMCTL32.DLL:_TrackMouseEvent." |
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Most
Castle applications make use of features available
in the latest version of the Windows Common Controls
library. It is relatively straightforward to
upgrade the Common Controls on your computer. See
Where to get the Common Controls
upgrade. |
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When
I run the program, this error occurs : "A
required .DLL file, OLEPRO32.DLL, was not found." |
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Some
of your operating system components (the OLE components)
are probably out of date and need upgrading.
See the information above about
DCOM95/98. |
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How
can I tell what version of the Windows Common Controls
are currently installed on my Windows PC ? |
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You
can download and run CheckOsVer
from our Downloads
page. CheckOsVer is small, free program which
will report your Operating System Version and also
the version of the Windows Common Controls installed
on your Windows PC.
CheckOsVer is completely
free. You may use it and distribute it freely
to anyone you like.
If you want to include CheckOsVer with your product,
or package or bundle it in any way, we would appreciate
you sending us an email.
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I
want to backup my Paste Items. What do I need
to backup ? |
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There
are two main objects that need to be backed up, so
that you can restore your Paste Items at a later time.
In the folder that CastlePaste is installed to, there
is a file called CastlePaste.cfg and a folder called
PasteItems. Both the file and the folder should
be included in your backup. |
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What
is an IP Address and what do I do with it ? |
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The
Spotlight article IP
Addresses gives an explanation of IP Addresses
and what they are. |
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What
is Microsoft DAO ? Why do I need it ?
Where can I get it ? |
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Microsoft
DAO (Data Access Objects) is a Microsoft technology
that applications can use to talk to databases.
MyListMate uses DAO technology to store the Products,
Units, Categories, Prices etc that you will set up.
Therefore, MyListMate requires Microsoft DAO v3.5
to be installed on your computer.
The installation program
for Microsoft DAO v3.5 is included in the MyListMate
distribution. If you want to download the
installation program for DAO separately, please
see our Downloads page.
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NewsAlert
says that it "cannot contact Castle Software".
What should I do ? |
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There
are a number of reasons why this might occur, including
(but not limited to) :
- You are not connected
to the Internet.
- The Internet is currently
very busy.
- You are running an old
version of NewsAlert.
You can check our Downloads
page to see if there are patch files available to
upgrade your version of NewsAlert to a later version.
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How
do I restore my window positions after hiding them
with ShowDT ? |
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Hold
down the SHIFT key and left-click on the ShowDT icon
in the system tray. |
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When
WorldTimer starts it tells me "Local time zone
not found" ... |
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This
is usually a system configuration problem. Try
resetting your PC's time zone using the Date/Time
applet in the Control Panel. Go to the Time
Zone tab and choose your time zone. Then choose
OK and rerun WorldTimer.
If this does not fix the problem, please download
TzCheck.exe
and run it. Send an email to support@CastleSoftware.biz
explaining the problem you encountered, and attach
the file generated by TzCheck.exe (C:\TzCheck.txt).
We will investigate the problem and get back to you
as soon as possible. |
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