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EMEA Payment Services
Help Desk
Castles Technology’s in-house, multi lingual technical help desk is available 24/7, 365 days a year (EMEA service only). Tailored contracts to meet the needs of your business. We will provide a first-class service to your merchants and to your operational and sales teams by ensuring that we understand your business and work in partnership with you to deliver service excellence at all times.
Logistics
Castles Technology’s terminal storage, configuration, and dispatch facility are securely controlled to meet PCI regulations. Each product is individually customised prior to shipping to merchant premises and is tracked through to receipt.
Repair and Refurbish
Our repair centre is located beside our UK head office in Salisbury and is managed and staffed by Castles employees. Our maintenance packages are designed to provide you with product replacement, ensuring your merchant has the minimum interruption to business and there is no additional cost for swap stock. Standard warranty repairs are also provided.
Project Management and Technical Support
The Castles technical support team will ensure any projects, new software rollouts or upgrade programmes are delivered in a professional manner and to agreed timescales and deliverables.
